The InterContinental Danang Sun Peninsula Resort is located in the Sơn Trà Peninsula of Da Nang, which is also known as Monkey Mountain. It is about a 30-minute drive from Danang International Airport and also the downtown of Danang. This resort occupied 39 hectare of the peninsula which also included the 700-meter of private beach. The Traditional Vietnamese Town of Hoi An is approximately 45 minutes away from the resort.

197 rooms and suites resort were designed by Bill Bensley and inspired by the culture of traditional Vietnamese with luxury and contemporary elements.

HARNN Heritage is an Asian heritage spa with treatment rooms specially designed by HARNN.

Dining options:

Citron: Serves Vietnamese and Mediterranean cuisine with a private dining booth floated 100 meters above the sea level

La Maison 1888: The antique mansion serves a very fine French cuisine designed by three-star Michelin chef Michel Roux as the first celebrity chef restaurant in Vietnam.

Buffalo Bar: Located within La Maison 1888

Barefoot Café: A beach front restaurant with the freshest local seafood

Long Bar: A beach front lounge

* Job overview

- Responsible for co-coordinating the delivery of all recreational guest services and activities, including the gym , Nam Tram, Pool & beach operations

* DUTIES AND RESPONSIBILITIES

- Co-ordinate the maintenance of all recreational facilities and equipment

- Coordinate the delivery of all recreational guest services and activities

- Responsible for the safety of all guest services

- Manage all staff in this department

- Manage the sale and promotion of departmental products and services

- Access sales and marketing data

- Assist with the development of new products and services

- Assist with the evaluation of sales and marketing activities

- Anticipate economic business level fluctuations and makes action plans

- Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)

- Deliver high quality service to guests

- Adhere to departmental cleaning and maintenance programs

- Attend and input at management meetings as required

- Perform any other duties which may be assigned by the management from time to time.

* Required Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Good speaking & writing skills

- Proficient in the use of Microsoft Office

- Problem solving and organizational abilities

* Qualifications

- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

* Experience

- 2 years related experience including 1 year experience in Activity or Recreation operation, or an equivalent combination of education and experience.

* JOB OVERVIEW

- Supervise younger Guests of the Hotel through preparing and delivering innovative, safe activities which keep them content and amused.

* At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.

- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

* DUTIES AND RESPONSIBILITIES

- Clean and maintain the Kids Club facilities in a neat and tidy order

- Complete special instructions concerning work sheets and correctly record when the work has been completed

- Assist in developing a Kids Club Activity Program which includes a range of activities for children of varying ages including:

+ Tennis

+ Swimming

+ Beach activities

+ Pony riding

+ Face painting

+ Drawing

+ Building, etc

- Assist in promoting the Kids Club Activity Program in accordance with your Manager

- When opportunities arise, introduce yourself to hotel guests with children who might be interested in using the Kids Club and explain the Club’s facilities and services

- Maintain and control supplies and tools of the Kids Club, conducing regular spot checks for the working of toys etc

- Maintain current first aid and CPR qualifications

- Maintain knowledge of the hotel’s policy on baby sitting services

- Be aware of the Hotels Environmental Program and carry out duties in your day to day job tasks bearing this in mind

- Maintain thorough knowledge of all emergency procedures

- Ensure the security of guests and children’s belongings

- Ensure adequate supplies of linen are maintained in the Kids club and appropriately stored

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Able to read and write English

* Qualifications

- High School or Vocational Certificate in Child Care Management or Child Care Services or equivalent

* Experience

- 1 year related experience, or an equivalent combination of education and experience.

* JOB OVERVIEW

- Directs all aspects of the Kids Club activities function to achieve the highest possibleguest satisfaction.

- Responsible for co-ordinating the delivery of all the Kids Club activities inside and outside the resort

* At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.

- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

* DUTIES AND RESPONSIBILITIES

- Monitor kids Club personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

- Liaise with other departments and necessary outside contracts to ensure excellent service delivery

- Promote Inter-Hotel sales and in-house facilities

- Perform such functions as to include but not be limited to:

- Arrange weekly activities schedule for all the kids on property incorporating concierge, recreation, and F&B department.

- Lead and participate in Kids Club activities to gather immediate guest feedback ensure quality of activity

- Handle guest complaints and refer them as necessary, follows up on corrective action

- Compile, analyze and control Kids Club activities revenues and costs - Overall responsible for creating and maintaining the entire range of kids activities services offered for different age groups with the aim to maximum guest satisfaction

- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

- Organize and conduct regular meeting for all the Kids Club staff to facilitate communications and smooth operations.

- Prepare efficient work schedule for Kids Club Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

- Works with Superior and Human Resources on manpower planning and management needs

- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

- Perform any other duties which may be assigned by the management from time to time.

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with children of all ages, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Good health and physical condition to participate in sports activities

- Good writing skills

- Good Interpersonal Skills

- Proficient in the use of Microsoft Office and Front Office System

- Problem solving and organizational abilities

* Qualifications

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

* Experience

- 2 years’ experience in Kids Club operations or a related field.

- Operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

* KEY RELATIONSHIPS

* Key Internal Relationships

- Hotel Employees

* Key External Relationships

- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

* Tổng quan công việc

- Chịu trách nhiệm nhận và đảm bảo vận chuyển đúng hành lý của khách đến đúng phòng, và từ khu nghỉ mát ra sân bay, sắp xếp xe để đáp ứng các yêu cầu của khách. Làm những việc khác nhau để đáp ứng nhu cầu, tạo sự hài lòng và thoải mái cho khách.

* Công việc chính

- Hỗ trợ vận chuyển hành lý nặng, vali… đoán trước yêu cầu của khách và giúp đỡ lịch sự, nhã nhặn

- Luôn sẵn sàng giúp đỡ và chú ý đến những khách đang cần sự giúp đỡ

- Tuân theo các quy trình làm thủ tục ra vào cho khách bao gồm việc vận chuyển hành lý

- Chào đón khách ở cổng chính, chào hỏi khách tận tình đặc biệt là những người ở lại lâu hoặc khách ưu tiên

- Chào đón/ Hỗ trợ các khách đến và đi bằng việc mở và đóng cửa xe taxi

- Hướng dẫn khách đến Quầy lễ tân và đứng chờ đằng sau khách trong khi khách làm thủ tục. Để ý và giúp đỡ kịp thời khi các nhân viên lễ tân thông báo khách đến nhận phòng. Không được chậm trễ.

- Làm quen với khu vực khu nghỉ mát và ghi nhớ đường đi để hướng dẫn cho khách

- Đưa khách đến phòng theo quy định của khu nghỉ mát

- Tìm hiểu và ghi nhớ các lối thoát hiểm

- Cung cấp thông tin cho khách về dịch vụ và cơ sở vật chất của khu nghỉ mát

- Cung cấp thông tin dịch vụ cũng như hướng dẫn tận tình

- Ghi nhớ tên của khách, đặc biệt phải lặp lại nhiều lần với những khách ở lại lâu và thường xuyên chào hỏi khách bằng tên khi khách đi ngang qua khu vực tiền sản, luôn sẵn sàng giúp đỡ

- Giữ khu vực tiền sảnh sạch sẽ, thông báo với Quầy thông tin hay tổ trưởng hành lý khi cần lau chùi

- Giữ tác phong gọn gàng, sạch sẽ khi làm việc

- Giúp đỡ đồng nghiệp và sẵn sàng làm ngoài giờ khi cần thiết

- Giữ cho phòng hành lý sạch sẽ trước khi giao ca

- Khi nhận báo, chuẩn bị và đưa báo đến phòng khách khi được tổ trưởng phân công

- Dùng sổ giao ca khi có việc quan trọng

- Khởi động và sử dụng các thiết bị giao tiếp

- Sắp xếp phương tiện và vận chuyển hành lý

- Quản lý hệ thống chìa khóa cẩn thận, an toàn

- Chịu trách nhiệm giữ gìn tài sản chung, tham gia vào các hoạt động phòng cháy chữa cháy của khu nghỉ mát

- Hoàn thành các nhiệm vụ khác được giao

* Các kỹ năng cần có

- Sử dụng phần lớn thời gian để giao tiếp với khách, thể hiện được khả năng giao tiếp với khách hàng, đồng nghiệp và các bên lien quan để thể hiện tiêu chuẩn của khu nghỉ mát, thương hiệu và công ty.

- Có khả năng đọc, viết tiếng Anh

* Qualifications

- Tốt nghiệp trung học phổ thông hoặc chứng chỉ đào tạo nghề ngành quản trị Khu nghỉ mát, Quản lý khu nghỉ mát hoặc tương đương - Bằng lái xe ô tô

* Kinh nghiệm

- Có 1 năm kinh nghiệm làm việc chăm sóc khách hàng/ quầy thông tin, hoặc kinh nghiệm tương đương kết hợp học và làm

- In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and ICHG generally) products and services
- Maintain a high level of product and service knowledge about all ICHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/fax/email
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports
- Works with superior on manpower planning and management needs
- Works with superior in the preparation and management of the Department’s budget
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.

* Required Skills 
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Good writing skills
* Qualifications 
- Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.
* Experience 
- 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

- With Sales Manager plan sales strategy and implement tactics to achieve budget
- Sell all facets of the hotel and cross sell other InterContinental Hotels Group properties
- Establish new business and maintain existing business accounts through the preparation and execution of action plans
- Convert sales leads
- Handle accounts/prospects jointly with senior positions
- Solicit and close business according to established parameters
- Conduct familiarizations and site inspections
- Maintain a regular sales call pattern
- Monitor competitive set and communicate tactical changes to Manager
- Attend regular meetings
- Entertain prospects and existing key accounts with the view to sustain business and generate further sales
- Report as required on sales activities and successes
- Participate in conducting client interviews
- Maintain regular contract with the ICHG regional network of hotels and reservation center
- Monitor competitor activities
- Build profile in market place
- Assist Sales Manager with collateral distribution and direct mail campaigns
- Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business
- Work in line with business requirements
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.

* Required Skills:
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving and organizational abilities.
- Proficient in the use of Microsoft Office
- Good writing skills
* Qualifications:
- Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
* Experience:
- 1 year related experience or an equivalent combination of education and experience

* JOB OVERVIEW

- Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

* DUTIES AND RESPONSIBILITIES

- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

- Replenishes guest supplies

- Ensures guest services specified by superiors and guests requests are promptly and courteously met

- Reports damage or malfunction in hotel rooms to superior

- Maintains equipment in proper state of cleanliness and repair

- Maintains a section room report

- Maintains a daily room checklist

- Meets with superior and takes on daily assigned tasks

- Reports and submits lost and found articles to superior immediately

- Report guest complaints to superior immediately

- Reports unusual behavior/activities on floors to supervisor

- Records room status in allocated section accurately

- Complies with hotel’s health, safety and hygiene policy

- Adheres to personal grooming and hygiene standards

- Attends meetings and training sessions as required

- Creates and maintains floral arrangements

- Carry out valet services when required including delivery of linen or processing laundry orders

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

* Required Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Able to speak, read and write English

* Qualifications

- Primary Education or equivalent

* Experience

- Some housekeeping experience.

- To arrive on duty punctual in a clean, sober and smart appearance.

- Receives instructions from the Bar Supervisor on the various jobs to be carried out.

- Ensures smooth daily operation and cleanliness of his work area.

- Prepares bar requisitions and internal transfers for approval by the Head Department

- Handles the correct glassware to be used for dispensing specific drinks and maintains par stock of all equipment in use.

- Cleans and polishes bar utensils and equipment for use including glasses.

- Assists the accounting staff during stocktaking i.e. setting up the bar to facilitate the inventory count.

- Ensures that all drinks and cocktails are prepared according to standard recipes, cards and hotel standards.

- Fill out a requisition form to bring the bar stock up to par. Reports as well as any slow moving items to the Bar Supervisor for adjusting stocks.

- Prepare and serve drinks.

- Replenish juices and mixes.

- Cut limes, oranges and pineapple for garnishes.

- Clean all bottles and refrigerators daily.

- Flush out draft beer lines.

- Wipe down bar counter.

- Clean out ashtrays.

- Responsible for cleanliness of bar area at shift end.

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

* Required Skills

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

- Able to read and write English

* Qualifications

- High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. .

* Experience

- 1 years related experience or an equivalent combination of education and experience. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred