Contents: 1. Thinhking about writng; 2. Introducing; 3. Completing forms; 4. Thanking; 5. Requesting information; 6. Getting details; 7. Inviting and arranging to meet; 8. Making and changing arrangements; 9. Giving directions; 10. Dealing with problems; 11. Describing; 12. Giving an opinion and recommanding; 13. Writing about a vacation; 14. Writing about an interest; 15. Applying for a job.